Frequently Asked Questions

Frequently Asked Questions

WHY CHOOSE US?

We are the “cleaner choice” that will meet and exceed your expectations. We provide expert, professional, and flexible services. We also believe in an eco-friendly environment and will use green products upon request. 

ARE YOU INSURED?

We are a licensed and fully insured cleaning service. Our team treats your home with the utmost respect and takes extensive measures to ensure the preservation of your home and personal belongings. 

WHO DOES SPARKLE & SHINE HIRE TO CLEAN MY HOME?

Our entire team of house cleaning professionals is fully trained to the highest standards.  Respecting your home is our #1 priority – our team will never eat, drink, smoke, use appliances, or otherwise damage your belongings. 

DO I NEED TO BE HOME WHEN YOUR TEAM ARRIVES?

No! Though we work flexible hours, we understand that you do, too. 

In the event where you are unable to be present and feel comfortable doing so, you may provide us with a spare key or alarm code and we’ll let ourselves in and start working right away! 

WHAT ABOUT PETS?

Pets are a part of the family, and so we clean up after them as well! 

During service, we recommend that you do keep your pet somewhere that they will be comfortable — not all of our furry friends like the sound of vacuums or unfamiliar people in their space. Let us know how you’d like to handle your pet ahead of time to keep them safe and happy.

WHAT AREAS DO YOU SERVE?

Monmouth County, New Jersey

  • Asbury Park
  • Neptune
  • Wall
  • Ocean
  • Surrounding areas

Ocean County, New Jersey

  • Brick 
  • Toms River
  • Jackson 
  • Surrounding Areas

Not sure if you’re in our service area? Give us a call and we’ll be happy to let you know! 

DO YOU PROVIDE YOUR OWN CLEANING PRODUCTS?

Yes!  We arrive with only the best cleaning products that are required to clean your home and take them with us upon completion. Should you prefer to have us use products of your own, we are happy to oblige.

WHAT IF I NEED TO RESCHEDULE?

If something comes up and you need to cancel, give us a call at (732)-682-2552.  We appreciate 72-hour notice but understand some situations are unavoidable.  Please note, cancellations with less than 48-hours’ notice will incur a fee of $50 or 50% of the appointment cost. Cancellations within 24 hours of the day of your appointment will be charged full price. 

WHAT IS “GREEN CLEANING?”

Contributing to a better and healthier environment is part of our mission. 

Our eco-friendly products are non-toxic, non-acidic, and chemical-free.

We recommend a balance of green cleaning and regular cleaning to ensure the cleanliness of your home. If you prefer us to clean your home with all-natural solutions, let us know and we’ll be happy to accommodate.